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USA Remote Other IT

Change & Training Manager – CRM Transformation

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Description

Ciklum is looking for a Change & Training Manager – CRM Transformation to join our team full-time in the US.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are seeking a proactive and experienced Change & Training Manager to lead the Organizational Change Management (OCM) efforts and oversee training enablement for a large-scale CRM implementation program. This individual will be responsible for ensuring smooth adoption of the new CRM platform by driving stakeholder engagement, managing change impacts, and supporting end-user readiness through strategic training initiatives.
The ideal candidate will be a change leader who can work across business and technical teams, and who is also comfortable designing or facilitating training using modern tools and methodologies.

Responsibilities

  • Define and implement the change management strategy and plan aligned to the CRM transformation objectives
  • Lead change impact assessments, stakeholder mapping, and organizational readiness activities
  • Develop and execute targeted communication strategies to build awareness, manage expectations, and sustain engagement
  • Build and manage a network of change champions and department-level advocates
  • Design and facilitate change workshops, focus groups, and feedback sessions
  • Establish change metrics and feedback loops to measure adoption and identify gaps
  • Collaborate with SMEs and product teams to identify training needs across different user groups
  • Coordinate and support the creation of training content including quick reference guides, job aids, eLearning modules, and walkthroughs
  • Utilize tools like Articulate, WalkMe, Whatfix, or in-app guidance features to deliver scalable training experiences
  • Support the execution of “train-the-trainer” programs and end-user training sessions
  • Track training completion and effectiveness and continuously improve based on feedback

Requirements

  • 10+ years of experience in OCM roles with at least 2 major enterprise software deployments (CRM preferred)
  • Familiarity with CRM platforms (e.g., Salesforce, Dynamics 365, SAP, or similar)
  • Strong understanding of change management frameworks (e.g., PROSCI, Kotter, ADKAR)
  • Proven ability to manage stakeholder expectations and drive alignment across business functions
  • Hands-on experience with training or enablement tools (LMS, Articulate, WalkMe, Whatfix, etc.)
  • Excellent communication, facilitation, and storytelling skills
  • Ability to thrive in fast-paced, matrixed environments and work with both business and IT stakeholders

What's in it for you

  • Strong community: Work alongside top professionals in a friendly, open-door environment
  • Growth focus: Take on large-scale projects with a global impact and expand your expertise
  • Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid
  • certifications
  • Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
  • Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.

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Explore, empower, engineer with Ciklum!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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