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London, UK Office

Head of Account Management

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Description

Ciklum is looking for a Head of Account Management to join our team full-time in London, United Kingdom.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

Now Ciklum is looking for Head of Account Management to lead and develop the team that is responsible for growing our key accounts in the UK.

Responsibilities

  • Develop Ciklum’s UK farming organization
  • Accountable for developing and delivering the UK market Account / Portfolio Plan and long-term strategy, forming a deep understanding of the clientele’s business within the portfolio
  • Manage the portfolio of client accounts for the UK market and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
  • Grow and develop a team of Account Managers dedicated to the UK market
  • Support technological and digital transformation conversations and initiatives at a strategic level
  • Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
  • Manage the account and delivery team performance
  • Manage escalations for key client accounts and provide help/support to team members by acting as the single point of contact
  • Identify and manage engagement risks, flagging issues early managing to resolution
  • Achieve quarterly targets/quotas and KPI’s for client accounts
  • Lead opportunities through all stages of the sales process from prospect to delivery
  • Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements

  • Minimum of 10-12 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
  • Experience in selling custom software development and digital transformation services is highly preferred
  • Excellent interpersonal, communication and presentation skills, (both verbally and written)
  • Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
  • Ability to lead and direct teams in a complex sales cycle
  • Strong commercial and contractual acumen
  • Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
  • Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams

What's in it for you

  • Ability to influence strategically a growing multinational business
  • Join the leadership at one of the most successful and fastest growing regions in Ciklum
  • Build your career in a proven successful high growth company with unique service offering on the market
  • Competitive compensation package
  • Ciklum’s commitment to providing support to your professional growth within the organization

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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