London, UK Office

Intelligent Automation Consultant, Conversational AI



Ciklum is looking for a Intelligent Automation Consultant, Conversational AI to join our team full-time in London.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are looking for a dynamic and technically proficient Senior Intelligent Automation Consultant with a deep expertise in Conversational AI. This role involves client advisory, strategic development, and the implementation of transformative Conversational AI solutions. The ideal candidate is proactive, innovative, and eager to work with high-profile clients, to enhance their business processes through Intelligent Automation.


  • Collaborate with diverse client stakeholders to understand their specific needs, provide strategic advice, and develop robust business cases for Conversational AI initiatives
  • Lead the design, development, and deployment of Conversational AI solutions, ensuring they meet business goals and performance criteria
  • Conduct workshops to educate clients on Intelligent Automation (IA) and Conversational AI, identifying opportunities for process improvement and automation
  • Work closely with business stakeholders, project managers, and technical teams to ensure a collective understanding of solutions and their impact
  • Offer continuous support and guidance post-implementation to ensure long-term success and client satisfaction
  • Stay abreast of emerging IA technologies and contribute to the growth of Ciklum’s Conversational AI capabilities


  • Minimum of 2 years deploying Conversational AI Virtual Agents, with hands-on experience in platforms such as Dialogflow, LivePerson, IBM Watson,, Cognigy, etc
  • Strong understanding of AI, Machine Learning, and Natural Language Processing models. Ability to derive insights from conversational data
  • Familiarity with agile development methodologies and the Software Development Life Cycle (SDLC)
  • Knowledge of business analysis techniques, particularly in gathering and validating technical requirements
  • Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely
  • Experience in conducting end-to-end testing to ensure solutions are deployment-ready
  • Strong enthusiasm for emerging technologies and intelligent automation tools, such as process mining, low code/workflow automation, RPA, OCR, and Gen AI

What's in it for you

  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license and company-paid certifications
  • Build your career in a proven successful high growth company with unique service offering on the market
  • Competitive compensation package

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.


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