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Chennai, India Office Support

IT HelpDesk Engineer

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Description

Ciklum is looking for an IT HelpDesk Engineer to join our team full-time in Chennai.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an IT HelpDesk Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

  • Managing tickets on the Service Desk system
  • Delegating tasks to the second and third lines of support
  • Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
  • Providing daily user support with hardware and software issues
  • Cooperating with other IT sub-departments to solve common IT issues
  • Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
  • Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
  • Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
  • Cooperating with the Procurement department
  • Cooperating with IT service providers
  • Managing IT assets and peripherals in the IT stock

Requirements

  • Technical background: Knowledge of administering Windows 10 and above, macOS, and Microsoft products
  • Problem-solving abilities: Diplomatic and analytical mindset, client-oriented (client first) approach, calm attitude to challenging tasks
  • Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
  • Understanding of the ITIL principles and good communication skills: To be able to convey information clearly
  • Stress resistance: To be able to remain calm in difficult or stressful situations
  • Self-improvement and self-education: To be eager to learn and to be ready to search for better solutions with minimal input data
  • English level: Intermediate or above

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.
Be a part of a big story created right now. Let’s grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 
Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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