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Kyiv, Ukraine Office Support

Junior IT HelpDesk Engineer

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Description

Ciklum is looking for a Junior IT HelpDesk Engineer to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Junior IT HelpDesk Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. A Junior IT Support Engineer provides the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities

The primary job duties and responsibilities of a Junior IT HelpDesk Engineer are as follows:

  • Managing tickets on the Service Desk system
  • Delegating tasks to the second and third lines of support
  • Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
  • Providing daily user support with hardware and software issues
  • Cooperating with other IT sub-departments to solve common IT issues
  • Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
  • Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
  • Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
  • Cooperating with the Procurement department
  • Cooperating with IT service providers
  • Managing IT assets and peripherals in the IT stock

Requirements

  • Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
  • Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
  • Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
  • Understanding of the ITIL principles, good communication skills: To be able to convey information clearly
  • Stress resistance: To be able to remain calm in difficult or stressful situations
  • Self-improvement and self-education: To be eager to learn
  • English level: Intermediate and above

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.

Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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