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Junior IT Support Engineer

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Description

Ciklum is looking for a Junior IT Support Engineer to join our team in Malaga office (on-site).

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Junior IT Support Engineer, become a part of the team and provide the first line of technical support to all Ciklum Spain employees and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities

  • Managing Service Desk system tickets
  • Providing daily user support with hardware and software issues
  • Preparing workstations for newcomers
  • Cooperating with other IT sub-departments to solve common IT issues
  • Cooperating with the Procurement department in terms of delivery and logistics
  • Negotiating with IT service providers
  • Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
  • Managing IT assets and tracking them in the Assets Management Tool
  • Managing the IT stock. Controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
  • Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager

Requirements

  • Technical background: Knowledge in the administration of Windows 10 and above, Linux and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
  • Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
  • Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

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Explore, empower, engineer with Ciklum!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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