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Dubai, UAE Remote Other IT

Process Optimisation Analyst

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Description

Ciklum is looking for a Process Optimisation Analyst to join our team full-time in Dubai.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Process Optimisation Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

  • Stakeholder Engagement:
    • Manage relationships with key business stakeholders across all levels to identify and deliver new process re-engineering opportunities
    • Support the generation and prioritisation of opportunities across a range of customer groups, creating roadmaps focused on quick wins and short/mid-term implementations
  • Process Analysis & Optimisation:
    • Conduct process diagnostics and current state assessments through stakeholder interviews, workshops, and process mapping
    • Identify gaps and areas for improvement, prioritising recommendations to drive business value
    • Lead end-to-end process re-engineering projects independently or in collaboration with team members, coordinating closely with business SMEs and technical specialists
    • Map and model as is and to be processes in BPMN tools allowing better management of core business processes
    • Ability to understand how the changes need to be reconfigured back into applications
  • Project Leadership:
    • Lead and manage Medium profile projects, ensuring timely delivery and alignment with business needs
    • Apply business process re-engineering techniques such as Lean Six Sigma or Kaizen to streamline operations and improve efficiencies

Requirements

  • Technical Expertise:
    • Certified in Six Sigma or Lean Management (Green Belt or higher)
    • Proficient in process modelling techniques, tools, frameworks, and standards (e.g., BPMN 2.0)
    • Experience with at least one Business Process Management (BPM) platform (e.g., Bizagi, ARIS or Signavio)
    • Ability to map, model, and document end-to-end business processes effectively 
  • Analytical & Leadership Skills:
    • Strong analytical skills to identify and interpret business change requirements
    • Demonstrated experience in re-designing complex, multi-function business processes
    • Proven ability to lead change management activities and drive successful project outcomes
  • Communication & Interpersonal Skills:
    • Strong stakeholder management, influencing, and presentation skills
    • Excellent oral and written communication skills in English
    • Energetic, self-motivated, and able to work independently in a virtual, global environment
  • Project & Time Management:
    • Strong time management skills with the ability to handle multiple tasks and projects simultaneously
    • Comfort working in a fast-paced, dynamic environment

Desirable

  • Experience with related BPM capabilities such as Process/Task Mining, Robotic Process Automation (RPA), Low Code Automation, and workflow tools
  • Experience working within the Public Sector with proven results in change management
  • Familiarity with Agile methodology and practices

What's in it for you

  • Ability to work on challenging projects, deal with complex solutions
  • Work with start-ups, scale-ups, and enterprise clients across different industries
  • Friendly and collaborative teams in an enjoyable working environment
  • Strong focus on continuous expertise growth through various trainings and communities

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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