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Pune, India Remote Other IT

Salesforce Practice Head

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Description

Ciklum is looking for a Salesforce Practice Head to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Salesforce Practice Head, become a part of a cross-functional development team engineering experiences of tomorrow. 

Responsibilities

  • Practice Leadership:
    • Lead and manage the Salesforce practice to ensure successful delivery of consulting projects
    • Drive the growth of the practice by scaling operations, hiring, and expanding the team
    • Develop and nurture a positive, high-performance culture within the team
  • Customer Engagement:
    • Build and maintain strong relationships with customers to drive trust and ensure long-term partnerships
    • Act as a trusted advisor to clients, understanding their business challenges and recommending Salesforce solutions that align with their objectives
  • Salesforce Expertise:
    • Provide guidance on Salesforce best practices, project delivery methodologies, and implementation strategies
    • Collaborate with clients and internal teams to ensure successful project outcomes, without needing to be an architect but having strong Salesforce implementation experience
  • Team Building & Leadership:
    • Recruit, mentor, and retain a talented team of Salesforce consultants, developers, and admins
    • Foster a supportive, learning environment where team members are motivated to grow and excel
  • Business Development:
    • Work closely with the sales and leadership team to identify new opportunities and develop strategies to expand the practice
    • Assist in pre-sales activities by providing technical guidance and support during client interactions
  • Operational Management:
    • Oversee the delivery of Salesforce projects, ensuring they are completed on time, within budget, and meet client expectations
    • Manage resource allocation, utilization, and optimization for efficient practice operations

Requirements

  • 12+ years of overall IT experience with at least 6-8 years in Salesforce
  • Proven experience in leading and scaling a Salesforce practice or team
  • Strong customer engagement skills, with the ability to build trust and establish long-lasting relationships
  • A solid understanding of Salesforce products and services with a focus on implementation and consulting (not necessarily an architect)
  • Excellent leadership and people management skills with a track record of building and maintaining high-performing teams
  • Ability to work under tight deadlines and scale the practice quickly
  • Excellent communication, presentation, and negotiation skills
  • Ability to join within 1-2 weeks is preferred

Desirable

  • Experience with Salesforce consulting projects across industries such as Fintech, Retail, Real Estate, Healthcare, Telecom, or Non-profit
  • Experience in practice scaling, business development, and driving revenue growth
  • Salesforce certifications will be an added advantage

Personal skills

  • Communication: Strong communication skills, both written and verbal, to collaborate effectively with team members and stakeholders
  • Problem-Solving: The ability to analyze problems, think critically, and find solutions within the Salesforce environment
  • Teamwork: A collaborative mindset and the ability to work well in a team, as you'll often collaborate with other Salesforce professionals
  • Attention to Detail: An eye for detail, especially when it comes to data accuracy and system configuration
  • Time Management: Effective time management skills to meet project deadlines and priorities

Learning and Growth:

  • Continuous Learning: A willingness and enthusiasm for learning and staying updated with Salesforce best practices and industry trends
  • Salesforce Certifications: Pursuing Salesforce certifications, such as Salesforce Administrator, can be a valuable asset
  • Problem-Solving: Ability to adapt and learn quickly, especially when faced with new challenges or complex scenarios

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune 
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.

Be a part of a big story created right now. Lets grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 

Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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