Ukraine Remote

Salesforce Support Analyst



Ciklum is looking for a Salesforce Support Analyst to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role

As a Salesforce Support Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. 

You will be an instrumental member of the Data & AI, Sourcing department that manages SaaS platforms used by the Sourcing team for key functions. You will collaborate closely with end users to address business challenges and opportunities. While you will be predominantly focused on Salesforce, you’ll also work with other applications in our stack. You will work with bleeding-edge technologies to continuously explore new and innovative ways of supporting our internal customers.

The project is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries.

Headquartered in New York City, Insight has offices in London, Tel Aviv, and Palo Alto. The company’s mission is to find, fund, and work successfully with visionary executives, providing them with the right-sized, right-time practical, hands-on software expertise along their growth journey, from their first investment to IPO. 

We are looking for people who are passionate about building scalable data and tech-enabled solutions that equip the firm for future growth, and about shaping the future of Insight’s data, product, and engineering practices.


  • Analyze and Support Service Requests in the technologies you will be supporting
  • Drive issue resolution, develop business knowledge and apply technical alternatives
  • Basic to moderately complex administration and configuration issues in SFDC
  • User Provisioning, complex report generation, data fixes
  • Data Management: Develop and execute data management strategies and initiatives to support
  • Work closely with product teams on projects, testing and rollouts of new features and applications
  • Research and participate in training and stay current on related technologies
  • Monitor and report on service metrics and make recommendations as needed


  • 1-3 years of experience with Salesforce’s product suite
  • Demonstrates proactive and professional communication skills
  • Provides high-quality service to all users
  • Strong customer service, organizational, and communication skills
  • Strong problem-solving, critical thinking, and analytical skills
  • Desire to work in a fast, high-growth environment and comfortability operating within the ambiguity that comes with that
  • Adaptability as it relates to changing priorities of the business
  • Eagerness to learn and proactively develop new skills and apply new technologie

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.


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