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Pune, India Project Management

Senior Delivery Manager

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Description

Ciklum is looking for a Senior Delivery Manager to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

Responsibilities

  • Define objectives, delivery strategy, and timelines for projects, leveraging domain-driven development to refine products and applications
  • Implement SAFe Agile methodologies with robust governance to ensure high-quality delivery
  • Drive innovation by identifying opportunities to enhance client solutions in prepaid services and payments
  • Provide detailed progress reports to senior client stakeholders and Ciklum leadership, covering resources, risks, and gross margin performance
  • Manage multidisciplinary teams (client staff, contractors, suppliers, and Ciklum staff), overseeing onboarding, attrition, and performance management
  • Shape opportunities by proactively identifying client needs and proposing innovative solutions to expand engagements
  • Define and adhere to project budgets, driving efficiencies to optimize quality and costs
  • Ensure solutions comply with legal guidelines and internal policies while understanding the interplay of systems to mitigate risks
  • Foster strong client relationships through effective interfacing and opportunity shaping
  • Monitor resource allocation, utilization, and project progress, initiating corrective actions as needed

Requirements

  • 5+ years of Agile Delivery/Project Management experience in Managed Services or IT Outsourcing, with a focus on prepaid services or payments domains
  • Proven experience managing projects with 25-75 team members and budgets exceeding £5m annually
  • Deep expertise in SAFe Agile and domain-driven development, with experience in scaled agile frameworks (e.g., SAFe, LeSS, or Nexus)
  • Strong understanding of project/program management techniques, governance, and delivery processes
  • Technical background in software development, QA, or DevOps, with awareness of tools like Atlassian Jira/Confluence
  • Ability to understand the impact and interplay of systems to ensure seamless integration and delivery
  • Strong leadership, governance, and client-interfacing skills for opportunity shaping and stakeholder management
  • Excellent communication, negotiation, and organizational skills, with a focus on resource management and gross margin performance
  • Advanced level of spoken and written English
  • Willingness to work in a hybrid model (3 days work-from-office, 2 days work-from-home in Pune)
  • Early joiners preferred to accelerate project delivery

Desirable

  • Experience managing distributed teams in prepaid services or payments domains
  • Knowledge of modern software development trends, tools, and domain-driven design practices
  • Agile or PMI certifications (e.g., SAFe Agilist, PMP)
  • Experience in coaching, mentoring, or conducting training sessions

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.
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Explore, empower, engineer with Ciklum!

Experiences of tomorrow. Engineered together

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We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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