Ciklum is looking for a Senior SRE\NOC Engineer to join our team full-time in Bulgaria.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior SRE\NOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities
Understand and analyze customers' problems and find appropriate, acceptable solutions
Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
Back-up management, completion, verification and restoration
Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
Thoroughly documents all issues and develops and reviews content for the knowledge base. Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
Provides direction, support and guidance in line with individuals’ skills and abilities
Service Desk Management, Incident Management and Monitoring
Email, voice and conference communication with customers
24/7 availability or on-call after business hours (voluntary)
Requirements
Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
Strong Knowledge of Network protocols, architecture, design, and configuration
Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
Must have a passion for troubleshooting client problems and satisfying customer needs. Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Strong ability to combine monitoring functions and other ongoing processes
Understanding support procedures for proper reporting, escalation and follow-up is a MUST
Experience at least in one of the Public Clouds (AWS, GCP, Azure, OCI)
Solves performance and security issues
Extends infrastructure components in established cloud computing providers
Should be able to build/optimise supportsre processes together with the team
Excellent English (both written and speaking skills are required)
Desirable
Cisco CCNA/CCNP certification
Public cloud certification (AWS, GCP, Azure), CKA Certification
Kubernetes experience
API
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Personal skills
Customer-focused and team oriented; Service-oriented with a desire to help people
Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
Push the matter through
Excellent interpersonal skills
Exceptional attention to detail, reliable, stress-resistant
Able to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn
What's in it for you
Regular salary reviews based on performance
Corporate events: webinars, offline parties, and meetups
Internal Mobility Program
Tailored education path (including full access to Udemy, certifications, etc.)
25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
Additional health insurance
100% company-covered Multisport card, with discounts available for family members
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.
Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.
Explore, empower, engineer with Ciklum!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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