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Support Engineer for Ciklum Digital

Dnipro

Support

Description

On behalf of Ciklum Digital, Ciklum is looking for a Support Engineer to join our team.

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Responsibilities

  • Working in shifts, each shift is 6-9 hours
  • Gain and maintain full knowledge of the company's products and flows
  • Proactively monitoring, sampling and testing events on the Production environment
  • Providing first tier support to any issue raised and found
  • Responsibility for customer support cases coming from both emails and phone calls

Requirements

  • Excellent communication skills in English – Must
  • Technical understanding and experience with Windows and Office – Must
  • Experience in technical support Tier 1 or 2 – Advantage
  • Proficient in Microsoft Office – Must
  • Experience in video – Advantage
  • Experience in Online streaming (CDN) – Advantage
  • Experience in dynamic, fast paced, hi-tech environment – Advantage

Personal skills

  • Strong technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage 

What's in it for you

  • Close cooperation with a client
  • Constant flow of new projects
  • Dynamic and challenging tasks
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals: learn from colleagues and gain recognition of your skills
  • European management style
  • Continuous self-improvement

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.

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