vacancies-intro
Argentina Remote Support

Technical Support Engineer

Apply

Description

It's you who can make an impact! Join our dynamic team as Technical Support Engineer and shape tomorrow's innovations! It is the dream job for those passionate about Support Services and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together! 
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Technical Support Engineer, you'll become a part of a cross-functional development team engineering experience of tomorrow.

Responsibilities

  • Provide first-level technical support and preliminary investigation for customer issues and service requests
  • Analyze and understand customer requests, reacting quickly and efficiently
  • Manage, track, and troubleshoot customer issues, including conducting frontal sessions
  • Develop, review, and update content for the company’s knowledge base and documentation
  • Respond to customer inquiries and escalated technical issues promptly and effectively
  • Communicate with customers throughout the resolution process, including explaining action plans and updates
  • Collaborate with technical support staff, QA, development, and account teams to resolve problems
  • Prioritize and manage a personal schedule of cases while setting and negotiating expectations with customers
  • Contribute to web-based support initiatives, such as creating knowledge bases and technical documentation
  • Analyze customer problems, provide acceptable solutions, and ensure resolution is achieved

Requirements

  • 2–4 years of experience in IT, Enterprise/Datacenter software, or SaaS solutions support
  • Proficient knowledge of Virtualization and Hypervisors (e.g., VMWare, Azure, AWS, Hyper-V)
  • Familiarity with networking concepts, including TCP/IP and DNS
  • Strong customer-focused and service-oriented mindset with teamwork skills and a desire to assist others
  • Passion for troubleshooting and resolving client problems with excellent research and diagnostic abilities
  • Capable of managing monitoring functions and ongoing processes effectively
  • Self-motivated, detail-oriented, and efficient, with a strong work ethic and sense of urgency
  • Excellent interpersonal skills, teamwork ability, and flexibility to work shifts covering different time zones
  • Fluent in English, both written and spoken
  • Responsible, self-organized, multitasking, and eager to learn, with good time-management skills
  • Understanding of standard support procedures for reporting, escalation, and follow-up is essential
  • Preferred but not required: experience with Jira, Confluence, and Salesforce
  • Location: Argentina, remote

Desirable

  • Experience with virtualization technology (VMWare/Hyper-V/AWS)
  • Previous relevant technical experience
  • Technical certification/Academic degree

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Long-term employment with 20 working-days paid vacation and local bank holidays
  • Flexibility: 100% remote work mode
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Ciklum is a global company entering Latin America and building a new delivery center here. Become a part of the big story created right now.
Boost your skills and knowledge: create and innovate side by side with like-minded professionals on a global scale.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

Apply

Looking for something else?

Find a vacancy that works for you. Send us your CV to receive a personalized offer.

Send CV