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Czech Republic Remote

Customer Success Manager

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Description

Ciklum is looking for a Customer Success Manager to join our team full-time in the Czech Republic.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Customer Success Manager, become a part of a cross-functional development team engineering experiences of tomorrow. 

Want to shape the future of finance by applying your knowledge of FP&A to provide an automated solution? The FP&A Customer Success Manager will own customer success by leading product implementation for customers and providing support throughout the client lifecycle. Support finance professionals ranging from middle-management to high-level executives in both small and large US firms.

If you are looking for a fantastic opportunity to join a team with lots of room for growth and impact, we would love to meet you!

Responsibilities

  • Understand current client situations and simplify models and existing procedures by implementing processes within internal platform
  • Utilise internal platform and its tools to provide successful solutions for budgeting and forecasting, planning and monitoring, financial modelling, standard reporting, and more
  • Provide recommendations for possible process changes to help optimise current procedures and maximise outcomes
  • Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support

Requirements

  • Fluent English
  • 2+ years of experience in finance or FP&A
  • A deep understanding of corporate finance work processes, with an emphasis on standard reporting (P&L, cash flows, budgets, and forecasts)
  • Deep knowledge and solid experience in advanced Excel functions (formulas, VLOOKUP, Pivot Table, Power Query, and complex models)
  • Experience with various BI tools, ERP systems, and software implementation
  • Significant financial modeling skills; knowing how to handle Excel data and automate processes
  • Bachelor's Degree or equivalent, preferably in finance, accounting, or a similar field
  • Experience with leading and supporting medium to large size solution delivery projects; analysis of business, product and technology requirements

Personal skills

  • The role involves communicating with CFOs, Finance VPs, and Directors from leading US companies, requiring the ability to engage in professional conversations

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and Mental Health (Soulmio) programs. We also provide you with meal allowance & company-paid yoga classes to fuel your mind and body
  • Development as a mindset: feel free to participate in building an IT community in your country (Czechitas workshops, lectures on universities, local DevTalk meetups etc.) during working time. Regular annual performance reviews with your manager will help you keep the right growth focus
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops) and external (international conferences, our formats of knowledge sharing)
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Opportunities: we value our specialists and always find the best options for them. We offer more than 100 projects you can rotate between: we work with top-notch technologies for international clients (Sweden, Switzerland, Germany, Austria etc.) in various domains (banking, health care, e-commerce, construction, logistics)
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events, including weekly breakfasts

About us:

Join a well-established company and a strong team of professionals. 

Seize the perks of global opportunities, local approach and start-up spirit. 

Boost your skills with modern stacks and industry-leading clients!

Enjoy what you do, do what you enjoy! 

Want to learn more about us?
Follow us on Instagram, Facebook, LinkedIn, stop by one of our IT meetups Nalejvárna or listen to podcast PodVocasem

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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