Chennai, India Office

Senior Atlassian Specialist



Ciklum is looking for a Senior Atlassian Specialist to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Atlassian Specialist, become a part of a Ciklum’s global internal IT organization. Together we will work on providing cutting-edge business solutions to optimize our operations and enhance our competitive advantages.


  • Work with the current Atlassian tools, validate requirements, investigate potential solutions, analyze impact, and implement solutions
  • Develop interfaces between external tooling and Jira/Confluence infrastructure
  • Manage complex Jira workflows, screen/permission/notification schemes
  • Configure and enhance Jira Service Desk
  • Provision, maintain and improve existing cloud infrastructure
  • Assist with Atlassian services backend maintenance & automation
  • Research, design, develop, and/or modify enterprise-wide systems and/or applications software
  • Use tools such as Jira and Confluence to improve and speed delivery of products and services
  • Own and solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case
  • Provide error diagnosis (code review if needed), debugging, validation and root cause analysis
  • Contribute to integration, automation and other digital initiatives to improve customer/ engineer experience
  • Provide technical leadership and mentoring for support engineers
  • Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution



  • Minimum of 3 years’ experience with using Atlassian products: Jira, Confluence, Service Desk (experience with Crucible, Fisheye, SVN, GIT integration is a plus)
  • Strong experience of administering monolithic and microservice architecture based stack of Atlassian services: Jira Server, Confluence Server, Crucible Server, Fisheye Server
  • Ability to create complex Jira workflows, screen schemes, permission schemes, notification schemes; using JQL data for reporting and custom search; configuring dashboards and reports
  • PostgreSQL: experience with server side, Jira & Confluence oriented configurations
  • Knowledge of JIRA/Jira Agile, Confluence, Service Desk configuration, administration, maintenance and enhancement
  • Planning and executing upgrades to Atlassian systems
  • Experience in setting up and supporting Atlassian Tools (Jira, Confluence, etc.)
  • Experience customizing Jira workflows, setting up dashboards, and generating reports
  • Experience with Jira & Confluence automation: add-ons based and script writing
  • Experience with backup management: configuration, automation, rotation
  • Experience with Continuous Integration and building test automation frameworks
  • Knowledge of test and QA automation frameworks
  • Experience of working with Azure cloud and Active Directory

Product knowledge:

  • Configuring Jira Agile boards
  • Confluence: ability to configure spaces, use customization and personalization; experience with using macros and integration with Jira
  • Service Desk: configuration and administration (customers, SLAs, notifications etc.)
  • General awareness about available plugins on the market and their functionality

User support:

  • Understanding of Agile/Scrum methodology is an advantage
  • Experience in support/Service desk projects
  • Understanding of SDLC and software development methodologies (requirements gathering, analysis and design, development tools, version control, testing and QA, deployment)
  • Understanding of networking and security concepts

Other skills:

  • Fluency in English
  • Excellent problem-solving skills; proven teamwork and communication skills
  • Driven to learn and stay current professionally
  • Highly organized and experienced at successfully multi-tasking

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune 
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.

Be a part of a big story created right now. Let’s grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 

Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow! 

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.


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