Description
Ciklum is looking for an Expert Business Analyst to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As an Expert Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.
Our client is a leading commercial real estate advisor and service provider to large institutional investors, global corporations, and other owners and occupiers. Their mission is to make it easier to lease, buy or sell properties in the retail, office, multifamily, industrial, student housing or hospitality sectors. The team is equipped to guide clients through the real estate process and is more rewarding for everyone. Client has recently acquired a UK-based business which is undergoing transformation and alignment with the wider group.
We are seeking a highly motivated and technically proficient Business Analyst to support a strategic transformation programme in the UK real estate sector. You will play a critical role in documenting current business processes, eliciting and defining requirements, and supporting the development of a new CRM system, while also helping to untangle and understand existing proprietary systems. This role bridges the gap between business and technology. The ideal candidate has strong stakeholder management skills, is comfortable collaborating with both business users and technical teams, and is experienced in producing high-quality documentation, technical artefacts, and process flows.
Responsibilities
- Conduct interviews, workshops, and working groups with key business and technical stakeholders to document current processes, system logic, and data usage
- Analyse and document current-state business processes and system functionality for specific systems
- Work closely with developers to extract business logic embedded in proprietary systems, translating it into understandable documentation and models
- Develop artefacts such as Process Flows, Data Flows, Entity-Relationship Diagrams (ERDs), Functional & Non-Functional Requirements and Technical Specifications
- Support the design of the new UK CRM system ensuring it aligns with user needs, business goals, and compliance standards
- Help define and prioritise the backlog of features and technical enablers
- Partner with the wider team during implementation and testing phases, contributing to UAT planning, test scenarios, and change readiness
- Maintain a central repository of documentation to ensure traceability and continuity
- Assist in identifying opportunities for process improvement and digital transformation
Requirements
- Proven experience as a Business Analyst working on complex technology and business transformation projects
- Excellent documentation skills, including the ability to produce high-quality business and technical artefacts
- Ability to read and understand SQL and C# code and with the help of developers translate it to business logic. Understanding of Azure cloud services and key concepts
- Strong planning and organisational skills
- Experience with CRM systems (Salesforce, Dynamics, or custom-built)
- Knowledge of real estate, property valuation, or similar industries
- Proficiency with tools such as Visio, Lucidchart, Draw.io, Confluence, Jira, or Enterprise Architect tools
- Understanding of Agile or hybrid delivery methodologies
- Experience in facilitating interviews, workshops, and working sessions with both business and IT teams
- Familiarity with data modelling and data engineering principles
- Strong understanding of enterprise and systems architecture and technically savvy
- Comfortable working with developers to understand code-level logic and translate that into business-readable documentation
- Experience documenting functional and non-functional requirements
- Ability to work independently and collaboratively in a fast-paced environment
What's in it for you
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
- Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
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Explore, empower, engineer with Ciklum!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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