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Prague, Czech Republic Office

IT Support Engineer

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Description

Ciklum is looking for an IT Support Engineer to join our team full-time in Czech Republic.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an IT Support Engineer become a part of a global internal IT team. A Junior IT Support Engineer provides the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities

  • Managing Service Desk system tickets
  • Providing daily user support with hardware and software issues
  • Preparing workstations for newcomers
  • Cooperating with other IT sub-departments to solve common IT issues
  • Cooperating with the Procurement department in terms of delivery and logistics
  • Negotiating with IT service providers
  • Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
  • Managing IT assets and tracking them in the Assets Management Tool
  • Managing the IT stock. Controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
  • Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager
  • Studying internal technical documentation, rules, and policies of the IT Department
  • Transferring non-standard tasks to Middle or Senior IT Support Engineers

Requirements

  • Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
  • Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
  • Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
  • Understanding of the ITIL principles, good communication skills: To be able to convey information clearly
  • Stress resistance: To be able to remain calm in difficult or stressful situations
  • Self-improvement and self-education: To be eager to learn
  • Fluency in Czech language, at least intermediate level of English

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and Mental Health (Soulmio) programs. We also provide you with meal allowance & company-paid yoga classes to fuel your mind and body
  • Development as a mindset: feel free to participate in building an IT community in your country (Czechitas workshops, lectures on universities, local DevTalk meetups etc.) during working time. Regular annual performance reviews with your manager will help you keep the right growth focus
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops) and external (international conferences, our formats of knowledge sharing)
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. We offer more than 100 projects you can rotate between: we work with top-notch technologies for international clients (Sweden, Switzerland, Germany, Austria etc.) in various domains (banking, health care, e-commerce, construction, logistics)
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events, including weekly breakfasts

About us:

Join a well-established company and a strong team of professionals.
Seize the perks of global opportunities, local approach and start-up spirit.
Boost your skills with modern stacks and industry-leading clients!
Enjoy what you do, do what you enjoy!

Want to learn more about us?

Follow us on Instagram, Facebook, LinkedIn, stop by one of our IT meetups Nalejvárna or listen to podcast PodVocasem.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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