Argentina Remote

Salesforce Support Analyst



Ciklum is looking for a Salesforce Support Analyst to join our team full-time in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role

As a Salesforce Support Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

You will be an instrumental member of the Data & AI, Sourcing department that manages SaaS platforms used by the Sourcing team for key functions. You will collaborate closely with end users to address business challenges and opportunities. While you will be predominantly focused on Salesforce, you’ll also work with other applications in our stack. You will work with bleeding-edge technologies to continuously explore new and innovative ways of supporting our internal customers.

The project is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries.

Headquartered in New York City, Insight has offices in London, Tel Aviv, and Palo Alto. The company’s mission is to find, fund, and work successfully with visionary executives, providing them with the right-sized, right-time practical, hands-on software expertise along their growth journey, from their first investment to IPO.

We are looking for people who are passionate about building scalable data and tech-enabled solutions that equip the firm for future growth, and about shaping the future of Insight’s data, product, and engineering practices.


  • Analyze and Support Service Requests in the technologies you will be supporting
  • Drive issue resolution, develop business knowledge and apply technical alternatives
  • Basic to moderately complex administration and configuration issues in SFDC
  • User Provisioning, complex report generation, data fixes
  • Data Management: Develop and execute data management strategies and initiatives to support
  • Work closely with product teams on projects, testing and rollouts of new features and applications
  • Research and participate in training and stay current on related technologies
  • Monitor and report on service metrics and make recommendations as needed


  • 2-3 years of experience with Salesforce’s product suite
  • Demonstrates proactive and professional communication skills
  • Provides high-quality service to all users
  • Strong customer service, organizational, and communication skills
  • Strong problem-solving, critical thinking, and analytical skills
  • Desire to work in a fast, high-growth environment and comfortability operating within the ambiguity that comes with that
  • Adaptability as it relates to changing priorities of the business
  • Eagerness to learn and proactively develop new skills and apply new technologies

What's in it for you

  • Work-life balance: 100% remote work
  • Competitive compensation: 100% USD salary
  • Benefits and care: long-term employment with 20 working-days paid vacation and local bank holidays. Your mental and physical health is our priority. You can pick the medical insurance of your choice and mental health programs plus you will have 5 undocumented sick-leave days per year
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, online workshops), Udemy license, language courses and company-paid certification
  • Opportunities and growth environment: we value our specialists and always find the best options for them; share your experience and level up your expertise with a community of skilled professionals, locally and globally. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team and informal atmosphere within the company

About us:

Ciklum is a global company entering Latin America and building a new delivery center here. Become a part of the big story created right now.

Boost your skills and knowledge: create and innovate side by side with like-minded professionals on a global scale.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.


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