Ciklum is looking for a Salesforce Support Analyst to join our team full-time in Argentina.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role
As a Salesforce Support Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.
You will be an instrumental member of the Data & AI, Sourcing department that manages SaaS platforms used by the Sourcing team for key functions. You will collaborate closely with end users to address business challenges and opportunities. While you will be predominantly focused on Salesforce, you’ll also work with other applications in our stack. You will work with bleeding-edge technologies to continuously explore new and innovative ways of supporting our internal customers.
The project is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries.
Headquartered in New York City, Insight has offices in London, Tel Aviv, and Palo Alto. The company’s mission is to find, fund, and work successfully with visionary executives, providing them with the right-sized, right-time practical, hands-on software expertise along their growth journey, from their first investment to IPO.
We are looking for people who are passionate about building scalable data and tech-enabled solutions that equip the firm for future growth, and about shaping the future of Insight’s data, product, and engineering practices.
Responsibilities
Analyze and Support Service Requests in the technologies you will be supporting
Drive issue resolution, develop business knowledge and apply technical alternatives
Basic to moderately complex administration and configuration issues in SFDC
User Provisioning, complex report generation, data fixes
Data Management: Develop and execute data management strategies and initiatives to support
Work closely with product teams on projects, testing and rollouts of new features and applications
Research and participate in training and stay current on related technologies
Monitor and report on service metrics and make recommendations as needed
Requirements
2-3 years of experience with Salesforce’s product suite
Demonstrates proactive and professional communication skills
Provides high-quality service to all users
Strong customer service, organizational, and communication skills
Strong problem-solving, critical thinking, and analytical skills
Desire to work in a fast, high-growth environment and comfortability operating within the ambiguity that comes with that
Adaptability as it relates to changing priorities of the business
Eagerness to learn and proactively develop new skills and apply new technologies
What's in it for you
Work-life balance: 100% remote work
Competitive compensation: 100% USD salary
Benefits and care: long-term employment with 20 working-days paid vacation and local bank holidays. Your mental and physical health is our priority. You can pick the medical insurance of your choice and mental health programs plus you will have 5 undocumented sick-leave days per year
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, online workshops), Udemy license, language courses and company-paid certification
Opportunities and growth environment: we value our specialists and always find the best options for them; share your experience and level up your expertise with a community of skilled professionals, locally and globally. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team and informal atmosphere within the company
About us:
Ciklum is a global company entering Latin America and building a new delivery center here. Become a part of the big story created right now.
Boost your skills and knowledge: create and innovate side by side with like-minded professionals on a global scale.
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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