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India Hybrid

Senior Delivery Manager

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Description

Ciklum is looking for a Senior Delivery Manager to join our team full-time in India.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team working for our Client.

Responsibilities

  • Engage into pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
  • Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
  • Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
  • Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
  • Provide proactive constructive input to the internal organisation on services and solutions that should be considered for improvement and/or creation
  • Regularly monitor and continuously improve Clients’ satisfaction
  • Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions
  • Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
  • Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
  • Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
  • Estimate and plan projects from start to finish together with a team
  • Manage, monitor and motivate the team assigned to the project
  • Conduct project presentations and compile reports
  • Create and track accurate cost estimates
  • Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements

  • Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 7 years
  • Good understanding and practical experience with Agile approaches (Scrum, Kanban)
  • Ability to perform project manager’s activities during Project Initiation, Planning, Execution, Monitoring and Closing phases
  • Experience in managing multiple agile teams in projects up to 7-25 FTE
  • Strong service/client oriented attitude, focus on an outcome
  • Experience with at least one of the domains: BFSI, Automotive, Retail
  • Ability to choose and set up project management tools and techniques in the project
  • Experience in Configuration management and managing KPIs
  • Good understanding of change and expectations management
  • Experience in successful project implementation in a software environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Problem-solving attitude using system-thinking approaches
  • Ability to manage contractual terms and financial issues
  • Upper-intermediate level of spoken and written English

Desirable

  • Experience of work in a distributed teams
  • Technical background (software development, QA, DevOps, etc)
  • Knowledge of the latest trends at SW development technologies and tools
  • Experience in creating and running trainings, workshops, other educational activities
  • Agile and/or PMI certification
  • Understanding of SAFe or LeSS

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: choose how you want to work – remote or Hybrid or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.
Join the global business with limitless growth opportunities and world-known Fortune 500 clients.
Let’s aim high together and write our history of success in India.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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